Shipping & Delivery
How orders are placed, paid, fulfilled, and delivered for approved RYZN partners.
Shipping & Delivery
We ship via UPS 2-Day (business days). Standard shipping is free on partner orders over $200.
Orders are fulfilled twice weekly, on Mondays and Wednesdays. An order approved and paid before a fulfillment day ships on that day; otherwise it ships on the next scheduled fulfillment day. Once your order leaves our facility, you’ll receive a confirmation email with tracking details.
Payments
We accept payment by ACH or wire transfer to our account. Account details and payment instructions are provided with your invoice. We do not accept credit cards.
Payment must clear before a fulfillment day for your order to ship that day. Because ACH transfers can take a few business days to settle, we recommend initiating ACH payment by the preceding Wednesday to ship on a Monday, or by the preceding Friday to ship on a Wednesday. Wire transfers typically clear within one business day, so a wire sent the day before a fulfillment day is generally sufficient. Once payment clears, your order is scheduled for the next fulfillment day.
For any payment questions, contact us at orders@getryzn.com.
Ordering
We do not process orders online. Approved partners place orders directly with our team — contact orders@getryzn.com to submit an order or set up recurring volume. Once your order is confirmed, we issue an invoice with ACH and wire transfer details. After payment is received, your order is packed and shipped on the next fulfillment day via UPS.
Privacy & Security
We handle your information with discretion and follow applicable privacy laws. We never sell or share your personal or order details — information is used only to process and support your orders.
Returns
Due to the nature of our research materials, returns are not accepted. If a shipment arrives incorrect, incomplete, or damaged, email orders@getryzn.com with your order number and photos where applicable, and our team will review and, when appropriate, arrange a replacement. (Full policy on the Refunds & Returns page.)
Support
Questions or issues with an order? Email info@getryzn.com. We respond to every inquiry and work to resolve order concerns quickly and directly.