FAQs
Straight answers, zero runaround. Below you’ll find the essentials on shipping, payments, orders, and returns. If you still need clarity, email us—our team will get you sorted quickly.
Shipping and Payments
How fast do you ship?
Orders placed, paid, and processed before 12:00 pm PST typically ship the same business day. Orders after 12:00 pm PST, or placed on weekends/holidays, ship the next business day.
What shipping options do you offer?
Methods may include USPS Priority, FedEx 2 Day (business days), FedEx Overnight, FedEx Overnight (Signature Required), and FedEx Saturday Delivery for eligible Friday orders placed before 12:00 pm PST.
Do you offer free shipping?
Yes—free standard shipping on orders over $200 (order total).
What payment methods do you accept?
At the moment, we don’t accept credit cards. We currently support Zelle and Venmo. Payment instructions appear on your confirmation screen and in your order email. For payment help, contact orders@getryzn.com
Returns and Refunds
Do you accept returns?
No—because our products are sensitive and handled under strict quality standards, we can’t accept returns.
What if my order arrives damaged, incorrect, or incomplete?
Email orders@getryzn.com with your order number and details (and photos if applicable). Our team will review and work to resolve it quickly—replacement may be arranged when appropriate.
Can I cancel my order?
Cancellations must be requested by email before your shipment leaves our facility. Once it ships, it can’t be cancelled.
Account and Orders
Do I need an account to order?
No. You can create an account or check out as a guest.
Why create an account?
Creating an account lets you:
- View order status
- Update account information
- Access past orders
- Speed up future checkout
When will I get order emails/updates?
We’ll keep you in the loop with automatic emails at key moments:
- Replacement confirmed: If your order is replaced, you’ll receive an email confirming the replacement details.
- Payment verified: Once your payment is received and verified, we’ll send an email confirming it’s been approved for fulfillment.
- Shipped: When your order leaves our facility, you’ll get a shipping confirmation email with shipment details (and tracking when available).
When do I get tracking info?
Once your order is submitted, approved, and payment is received, it’s packed and shipped via a reputable carrier (e.g., USPS or FedEx). You’ll receive a confirmation email with shipment details when it leaves our facility.
Promotions and Discounts
Do you offer discounts for large or recurring orders?
For larger or recurring research orders, email orders@getryzn.com to discuss options.
Who do I contact if I have a question about my order?
For order-specific help, email orders@getryzn.com. For general support, you can also reach us at info@getryzn.com